![]() Service Product: Material that represents the Customer’s repair request. Serviceable Material: Represents the goods to be repaired in repairing processing. The below mentioned pictorial diagrams illustrates the process flow. Billing plan functionalities are used in SD Contracts.Įlaboration of Various Types of Repair Scenarios under service management in CS: As there are various blogs on repair process with steps, I am not detailing much with the screen shots of the process steps.Resource-related billing is not always mandatory to be used, need and usage of it depends upon the scenario or requirement from the business.The operations costs or other costs in the service order will be transferred to the SD Sales documents into “EK01” Condition Value.The plan service activities more accurately and to be able to influence costs are forwarded to billing from service order via resource related billing with the help of DIP Profile (Dynamic item processor profile).Resource-related service quotation is created with reference to service order, Debit memo request and Credit memo requests are created with reference to service order or Sales document i.e e.g.Resource-related billing is used to bill service activities and costs that are not covered directly by the service fee for the contract.Repair orders provides you with a wide range of functions for managing all the necessary activities which repairing goods for a customer entails, from registering the repair request from the customer through to billing the customer for the services performed. Service quotations are used to record the terms and conditions under which one offer a particular service to a customer. Service with Time and Material based Billing.The routine service tasks which are to be performed on a piece of machinery that has been sold or rented to a customer(Rental contract- MV/Maintenance contract- WV) Service contracts are used to record the details of the service package that one have agreed to provide a service recipient with over a specific period of time.( E.g. The details of actual service tasks with work center, cost center, activities, technician, inspections, planned duration and components etc. Warranty is a promise given for a product during the sales in terms of usage life which holds guarantee(Repair or Replace a defective product or its parts). Service Notification is a document created for capturing complaint from the customer. Activity Pricing: Activity Pricing is the pricing/cost/charge of the service done by the cost center.Ĭustomer Service Module includes functions for Processing:.Activity : Activity represents the work or repair or service which is done by the cost center.Cost Center : Represents Technician or Mechanic.Work Center : Represents Department in the company.Functional Location: Represents the location where machine is installed. ![]() Serial Number: Unique number or I.D given to a product.Condition Master (prices, surcharges, Taxes etc.).Here I would like to list out all processes in the customer service module.Ĭustomer Service Module with in SAP Core ERP enables to manage a wide range of service scenarios starting from pre-sales, sales and post-sales. I had gone through the various blogs on service management from an outbound logistics consultant perspective, but none gives me the overall scope of the customer service module, all blogs give information on returns & repairs with gaps or it is directing me towards PM area. The Customer Service Module is a sub-branch of SD module for service management which is tightly integrated with various modules like SD/MM/PM/FI/CO/HR/QM/PP in SAP. I would like to discuss about the service management which is integrated with Sales and Distribution Module. The reason for this is both SM and PM shares same configuration nodes, Master data and Transactions with some difference. The term Service Management is little bit tricky in SAP, as there are lot of similarities between Plant Maintenance and Service Management in SAP. In this blog post, I would like to share my views on Service Management in SAP with Customer Service Module which is completely different from the CRM-Service Management/Customer Management.
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